Got a nasty malware infection? Contact us so we can take care of that for you.

The first step we take is to make an image of your system drive, malware and all. We do this to guarantee that your system will not come back to you in worse shape than when you dropped it off. We then take the necessary steps to get rid of the malware and optimize your system. 

The final step is another image backup that we will keep for you just in case your hard drive fails. If your hard drive fails we will be able to replace the drive and bring you back to the point in time just before we returned the system to you. We keep this backup for as long as possible, but if we need to free up drive storage, the oldest backups will be removed first. 

If you do not want us to keep this image for you, simply let us know and we will not make a second (good) image. We always delete the malware infected image once the system is repaired. 

Because you have anti-malware installed, malware authors have to trick you into allowing them to install their programs. You will need to educate yourself on the new social engineering techniques that malware authors are using to trick you into installing their products. Contact us and we will help you with that.